Terms & Conditions
Last updated: March 2025 · Governing law: England & Wales
Please read these terms carefully before engaging Checkpoint UX for any services. By contacting us to commission work, or by signing a project agreement, you confirm that you have read and agree to these terms. If you have any questions, please get in touch at hello@checkpointux.co.uk before proceeding.
These terms are split into 13 sections and cover the key aspects of working with Checkpoint UX — including what services we offer, how fees and payments work, what happens if a project changes or needs to be cancelled, who owns the work we produce together, and how we handle confidentiality. They also cover our liability, the content on this website, and the legal framework that applies to our relationship. We’ve written them to be as straightforward as possible, but if anything is unclear please don’t hesitate to get in touch.
1. About Us
Checkpoint UX is a trading name operated as a sole trader business, based in England. References to “Checkpoint UX”, “we”, “us” or “our” in these terms refer to the individual operating Checkpoint UX.
Our primary contact email is hello@checkpointux.co.uk.
2. Scope of These Terms
These Terms & Conditions govern:
Your use of the Checkpoint UX website (checkpointux.co.uk);
Any enquiry, project proposal, or service engagement with Checkpoint UX;
The delivery of any UX research, evaluation, design, or consultancy services.
These terms apply alongside any separate project agreement or statement of work (SOW) signed between us. In the event of a conflict, the specific project agreement takes precedence.
3. Our Services
Checkpoint UX provides games UX consultancy services, which may include:
UX research and playtesting facilitation;
Expert UX and heuristic reviews;
UX design support and wireframing;
Accessibility consulting and audits;
Any other UX-related services agreed in writing.
The specific deliverables, timelines, and fees for each engagement will be agreed in a project brief or statement of work before work begins.
4. Quotes, Fees & Payment
All quoted fees are in GBP (£) and are exclusive of VAT unless otherwise stated. We will confirm in writing whether VAT applies to your engagement.
Unless agreed otherwise in a project agreement:
A deposit of 50% of the total project fee is due before work begins;
The remaining balance is due within 30 days of delivery of final deliverables;
Invoices are payable by bank transfer to details provided on the invoice.
Late payments may incur interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Project Changes & Scope
We understand that game development is fluid. If the scope of a project changes materially after work has begun, we will discuss the impact on timeline and fees and agree any changes in writing before proceeding.
Minor refinements within the agreed scope are included. Significant additions — such as additional research sessions, new deliverables, or substantial changes to research objectives — will be treated as out-of-scope and quoted separately.
6. Cancellation & Rescheduling
If you need to cancel or significantly reschedule an agreed project, please notify us as soon as possible. The following cancellation terms apply unless otherwise specified in a project agreement:
More than 14 days before work begins: Full deposit refund, minus any costs already incurred (e.g. participant recruitment).
7–14 days before work begins: 50% of the deposit is retained to cover preparation costs.
Less than 7 days before work begins: The full deposit is non-refundable.
Work already completed and delivered at the point of cancellation will be invoiced at a pro-rata rate.
7. Intellectual Property
Your materials: Any game builds, design files, briefs, or other materials you provide to us remain your intellectual property. We will only use them for the purpose of delivering the agreed services and will handle them with appropriate confidentiality.
Our deliverables: Upon receipt of full payment, ownership of the final deliverables produced specifically for your project (e.g. research reports, wireframes) transfers to you.
Our methods and tools: We retain ownership of our general methodologies, templates, frameworks, and any proprietary tools used in delivering our services. These are not transferred as part of a project engagement.
Portfolio use: Unless you request otherwise in writing, we may reference the fact that we worked with your studio in our portfolio and marketing materials. We will not share confidential project details or unpublished game content without your explicit permission.
8. Confidentiality
We take confidentiality seriously. Any non-public information you share with us — including game builds, design documents, unreleased content, or business information — will be treated as confidential and not disclosed to any third party without your consent, except as required by law.
Where required, we are happy to sign a mutual Non-Disclosure Agreement (NDA) before beginning any discussions about a project.
9. Limitation of Liability
Our services are advisory and research-based in nature. We provide recommendations and insights to support your decision-making, but all final creative, design, and commercial decisions remain with you.
To the fullest extent permitted by law, Checkpoint UX’s total liability to you in connection with any project shall not exceed the total fees paid by you for that project.
We are not liable for any indirect, consequential, or special losses, including loss of revenue, loss of profits, or loss of anticipated savings.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
10. Warranties
We warrant that our services will be performed with reasonable care and skill, and that we have the right to enter into the engagement with you. We make no guarantees as to specific outcomes, player performance metrics, or commercial results arising from the implementation of our recommendations.
11. Website Use
The content on this website is provided for general information purposes. We make reasonable efforts to keep it accurate and up to date, but we make no warranties as to its completeness or accuracy.
All content on this website — including text, graphics, images, and design — is the property of Checkpoint UX unless otherwise credited, and may not be reproduced, copied, or distributed without prior written permission.
We are not responsible for the content of any third-party websites linked from this site. Links do not constitute endorsement.
12. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or any engagement with Checkpoint UX shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these terms from time to time. The version published on our website at the time of your enquiry or engagement will apply to that engagement. We will notify you of any material changes where an ongoing relationship exists.
Questions about these terms?
Get in touch at hello@checkpointux.co.uk and we’ll be happy to clarify anything before you engage us.